How to send the NPS survey in different languages

Promoter Ninja

Last Update 3 jaar geleden

Yes, you can. There are two different ways of doing so, depending on your customers' base.

1- All your customers speak the same language, other than English.

Go to "Personalize Survey", you will see a language drop-down.

Pick the language your customers speak and the NPS question, answers and thank you page will be automatically translated.

This will not change the language of the Promoter Ninja user interface.

2- You customers speak different languages.

You can use our locale property and add it in your CSV when uploading your customers' data or when using the API. Then you will specify the language used in the survey on a per person basis.

We currently support the following locales:

  • Arabic
  • Bulgarian
  • Chinese (Simplified)
  • Chinese (Traditional, Hong Kong)
  • Chinese (Traditional, Taiwan)
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • Georgian
  • German
  • Greek
  • Hebrew
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Lithuanian
  • Malaysian
  • Norwegian Bokmål
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Romanian
  • Russian
  • Somali
  • Serbian
  • Spanish (Spain)
  • Spanish (Latin America)
  • Slovenian
  • Swedish
  • Thai
  • Turkish
  • Vietnamese