Yes. The “Thank You” page is the final page a customer sees during their NPS survey experience.
Go to "Personalize survey" and tab on "Thank you page":
You have two different options:
- Offer the same message for everyone.
You can then pick the language, message, and a link text + URL if you want them to visit your site or social media, for example.
- Provide different "Thank you" messages based on the score the customer has provided.
You can also adjust the page based on the score provided. For example, Promoters might have a page that links to your social media. Passives might receive a discount coupon.